We’re looking for German speaking experts in customer service to join us on the Holiday Extras campus and become part of our award winning Contact Centre Team. We are not your average call centre team, our mission (and yours if you choose to accept it) is to support our German Contact Centre Team in helping our 750,000 customers on the continent ‘Travel Better’ whilst delivering a customer experience that is different to any other. We want our Travel Consultants to be the voice of Holiday Extras! You will use your expert rapport building and customer service skills to identify the best products for our customers, playing your part in ‘making every trip a better trip’. You’ll be inquisitive and have a genuine interest in your customer’s trip, helping them to get into the holiday mindset whilst creating a memorable customer experience.
As someone who thrives on working towards individual targets and delivering excellent service you’ll also be part of a wider team, taking part in our regular contact centre incentives like (Battleships) where our teams battle it out for prizes and glory. You’ll also be passionate about your performance and work alongside your Team Manager to be “the best version of you’ so you can earn those extra bonuses!
You’ll have a warm, friendly, inviting tone of voice and the ability to adapt your approach to each customer. You don’t necessarily have had to have worked in a contact centre before, but you should have worked in a customer service environment delivering a first class customer experience. You can be guaranteed however, that no two days will be the same.
We’re looking for super flexible full-time people who are able to work across our opening hours.
Full-Time – 37.5 hours – you will need to be fully flexible across our opening hours of Monday – Friday 8am til 11pm and Saturday – Sunday 8.30am til 8pm.
We want to talk to you if you answer yes to the four questions below …
- are you passionate about customer service?
- Are you a target driven individual who takes pride and ownership of their own performance?
- Are you an effective communicator with a Warm, friendly, inviting and engaging tone of voice?
- Are you able to communicate fluently in both verbal and written English and German?
We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of customer service, whilst providing a fantastic environment in which to work. Along with pension, medical insurance, enhanced maternity, cycle-to-work schemes, etc we also have birthday days off! And it doesn’t stop there the Contact Centre also take part in our office decorating challenges, transforming the CC into all manner of locations including a thriller style graveyard for halloween!
If that sounds like you, we’d like to see …
- A cover letter
- Your CV
To apply, please submit the above by hitting the ‘Apply Now’ button.