Vacancies

Email Marketing Developer

Up to £25,000 DOE + profit share + benefits

Holiday Extras are on the lookout for an Email Marketing Developer to join our email marketing team! The Email team’s job is to communicate with every one of our over 5 million signed up customers in a relevant, entertaining and timely way. When people interact with our emails it makes us a happy team; when people click that dreaded unsubscribe link it make us sad: so it’s important that we send the right messages at the right time.

We’re an unusual mix of techy and creative and this is what enables us to code responsive emails, write SQL, create clever dynamic marketing campaigns, and understand our databases as well as designing email templates and coming up with new strategies to help boost our performance.

We use the latest software to create engaging experiences our customers expect across multiple devices and lifecycles and always strive to innovate in order to deliver the best experience. Our Learning Academy, quiet Lounge, supportive environment and focus on personal development, help our team members grow and become experts in their field!

It’s not all hard work though; we’re pretty good at having fun too. Whether we’re out in the beautiful gardens catching some sun in a deck chair, playing frisbee or playing a quick match of doubles on the pool table, we can be satisfied with another awesome day at the office.

Essential for the role…

  • Good HTML and CSS skills
  • Knowledge of coding responsive emails
  • Knowledge of email service providers and their limitations
  • An understanding of browser/email client compatibility issues and email code
  • Ideally a years experience in web based marketing and design across devices
  • Excellent communication and organisational skills
  • Committed and professional
  • A people person, enjoys working in a team environment
  • Analytical and planning skills
  • Displays drive, personal energy and common sense
  • Marketing knowledge
  • Develop new ideas

Not essential but great if you have these skills too…

  • Front end developer skills such as Javascript and jQuery for email landing pages
  • Experience of the Responsys Interact system
  • Experience writing SQL
  • Experience using analytical tools

We look forward to hearing from you!If you’re interested in this fantastic opportunity and would like to work with a Sunday Times 100 Best Companies to Work For, then please upload your CV & Covering letter by Monday 15th May 2017.

We look forward to hearing from you!

 

HelpDesk Engineer (12 months Fixed Term)

Up to £25,000 DOE + profit share + benefits

Holiday Extras are looking for an experienced HelpDesk Engineer to come and use cutting edge technology to help the team revolutionise how customers (7 million and growing) travel better.

The Holiday Extras group is growing at a phenomenal rate. With more people joining, we’re expanding our HelpDesk team to ensure we can keep giving our customers a great experience. We have 3 friendly and enthusiastic members in our current HelpDesk team, who all enjoy getting a user back to work, and hate to see them struggling.

We are 100% Apple Mac based with over 1000 devices across 2 sites in the UK and one in Europe. We are an approved Apple Authorised Repair Centre which allows us to carry out all our own repairs and servicing, we also offer support for all tech related queries like Office, eMail, phones (iPhones, of course) along with all the other day to day helpdesk duties.

We are big on automation and self service which will be a key part to this role, being able to spot opportunities to automate and innovate is key. We’ve made a start by introducing Munki across the business, which streamlines machine configuration and setup. We are now looking to introduce Munki to the rest of the HX group, giving a high-standard of user experience across all our users.  

We pride ourselves on being able to offer exciting challenges, whilst also providing a flexible, fulfilling environment in which to work, in the heart of the Kent countryside, 5 minutes from the beach. Our Learning Academy, quiet Lounge, supportive environment and focus on personal development, help our team members grow and become experts in their field!

You will be joining at an exciting period of exceptional projected growth; Our people move fast and deliver excellence at pace, never accepting second best. We may have been in business 33 years, but Holiday Extras is an innovative and entrepreneurial travel-tech business with a startup mentality.

Here’s what we’re looking for:

  • You’re an experienced troubleshooter looking to make an positive impact.
  • Experience of Apple Mac hardware and software, Googlemail,
  • Experience of industry recognised deployment tools such as Munki, JAMF, KACE, MDM etc.
  • Been a part of a successful HelpDesk team
  • Good knowledge of standard office programs like Excel / Word / Chrome
  • A desire to understand the business and where it’s heading.
  • Being solutions focussed and an excellent problem solver, not afraid to make decisions and act quickly.
  • Always determined to acquire new skills and learn.
  • Demonstrable interest in a wide range of cutting edge technology from the latest in Apple hardware to the hottest new software releases from Google.
  • Clean driving licence in order to be mobile between our 2 UK sites

 

Here’s what you’ll be doing:

  • You will have autonomy and responsibility to solve the interesting problems we face daily.
  • You’ll be working closely with the Holiday Extras staff around the group to come up with solutions to help make their lives better.
  • Solving problems relating to mission critical services and build automation to prevent problem recurrence. The goal being to automating all non-exceptional service conditions.
  • You will develop your career in a strong team with a well-defined culture, that is building a fast-moving, disruptive business.
  • You will lead and assist in solving challenges and delivering innovative new experiences with other team’s alongside supporting our other businesses.
  • You will be covering 2 different locations (about 4 miles apart) with visits to our European office too.
  • You will be doing out of hours support (1 in 4) but that’s a good incentive to automate.
  • You’re going to have a lot of fun!

Please send in your CV and Cover letter if you think you have the skills to succeed by clicking the ‘Apply Now’ button! Applications need to be in by Monday 8th May 2017.

Partnerships Delivery Manager – Shortbreaks (6 months Fixed Term)

DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping  over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a start-up (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

We are looking for a forward thinking and proactive Delivery Manager to join our Partnerships team on a 6 month Fixed Term contract. Supporting our Head of Partnerships, you will need to be experienced in working closely with 3rd Party partners within UK based Theme Park and Theatre markets.  

The goal of this role is to provide continuous progression of our Marketing campaigns, mini projects and general maintenance of our sites across multiple channels. The ideal candidate will be able to pull fragmented workflows together to deliver a seamless customer experience for both our Partners and our online customers. Working alongside our Partnerships Team (made up of Marketing, Commercial and Account Managers) you will enjoy the challenges of managing the business priorities, planning and strategic work. The strength and drive to ensure thorough and continuous communications are always in place between Shortbreaks and our Partners is critical to the success of your role.

You will have a proven track record in managing small projects through the full project life-cycle using the Agile and Kanban project methodologies – although not essential, this experience is preferable.

Who are we looking for?

  • An experienced Delivery Manager who is resilient to project pressures and has a never ending energy to drive a large multi-disciplined team to success and the ability to get the best results from them
  • Someone with the agility to change direction quickly to gain positive outcomes and build future successes from lessons learned
  • An ability to identify key project drivers from information provided by our Partners quickly and deliver instruction to your project teams for a fast, accurate and efficient turnaround
  • An experienced collaborator who can deliver on strict deadlines and turn a mini project around in less than 24 hours as requested by the Head of Partnerships
  • Strong communication skills and the ability to communicate with all team members including the Shortbreaks Partners, our CEO, Directors, Key Stakeholders and your team
  • The ability to invigorate your team at your daily project stand ups / scrums and immediately deal with any issues they may have within their projects
  • A strong interest in the project outcome, using an analytical approach to data gathered and presenting this information back to the business during meetings
  • Someone that is self driven with a positive attitude and who is constantly driving their personal developments forward

How do I apply?

If you love delivery management and are passionate about delivering an exceptional customer experience then we are looking for you! Please send in your CV & Cover Letter by hitting the ‘Apply Now’ button.

Your application needs to be in by Friday 28th April 2017.

 

Contact Centre Team Manager – 9-12 Month Maternity Cover

D.O.E + profit share + benefits

We’re looking for an experienced Team Manager to join us on the Holiday Extras campus and become part of our expert team. The workload is fast-paced, but the atmosphere is fun.

We want you to bring your brilliant coaching and management skills to drive the performance of our incredible Travel Consultants by helping the team achieve their goals and perform at their best. You will be motivating, inspiring and able to expertly balance people’s individual needs with the needs of Holiday Extras and most importantly the customer.

You will be part of our growing Contact Centre Team and work collaboratively with other Team Managers to support the delivery of great service, bookings and team development. You will be comfortable delivering feedback and able to use relevant data and metrics to coach and drive the performance of your team members.

You’ll have several years of experience managing people and a strong background in customer service. As an energetic individual you will focus on driving performance whilst keeping your team engaged. As a resilient and determined individual you will be able to cope with pressure and adapt to changing situations quickly. You can be guaranteed that no two days will be the same.

We want to talk to you if you answer yes to the three questions below …

  • Can you inspire and motivate people?
  • Enjoy helping others achieve their goals?
  • Can you create a positive, fun environment so people enjoy coming to work?

In addition, you must have strong communication skills and a flexible, pragmatic approach; along with a passion for sales and people development.

We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of travel, whilst providing a fantastic environment in which to work. Along with pension, medical insurance, enhanced maternity, cycle-to-work schemes, etc and we also have birthday days off.

If that sounds like you, we’d like to see …

  • A cover letter
  • Your CV

You will need to be available to work across our Contact Centre opening hours Monday to Friday 8am -11pm and Saturday & Sunday 8.30am – 8pm, on the following shift pattern

Week 1 – Monday to Friday 3pm – 11pm

Week 2 – 4 days per week Monday to Friday 1pm – 9pm plus 1 day at the weekend 8.30am – 5.30pm.

To apply, please submit the above by hitting the ‘Apply Now’ button. Applications close on Friday 21st April 2017.

Campaign Manager – Shortbreaks (12 months Fixed Term)

DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping  over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a start-up (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

Who we're looking for...

We’re looking for a strong organiser to join us for a 12 month fixed term contract who can deliver tactical and strategic campaigns across all of our 7 websites to meet brand objectives. A fantastic communicator who will continue to progress and help build lasting relationships with our partners. With excellent knowledge of digital marketing and the ability to analyse performance to drive bookings, revenue and customer satisfaction by delivering strong marketing campaigns throughout the year.

What we're offering...

The opportunity to work in the best marketing team in the world (we think) and work with some of the biggest attraction brands on the planet. Holiday Extras Shortbreaks Marketing team is small but perfectly formed, you will be encouraged to learn from and work with other departments and will be constantly inspired and challenged to grow.

Skills and Experience

Essential:

  • Proven track record in delivering effective marketing campaigns in a fast paced environment
  • Professional standard of written English
  • Organised, creative, vibrant approach towards working life
  • Ability to identify key requirements and create and execute plans to meet objectives and targets
  • Driven to achieve, with the ability to meet strict deadlines
  • Team player – someone who thrives and achieves their best when working in a team
  • Strong relationship building skills and a drive to deliver
  • Ability to analyse campaigns against objectives and make changes for the next campaign
  • Excellent communication skills both internally and externally and the ability to effectively coordinate campaigns across multiple teams
  • Digital Marketing qualification and/or experience

Bonus:

  • Excellent understanding of Google Analytics
  • Previous experience in the leisure or travel industry
  • Previous experience in an agency environment and used to managing multiple accounts
  • Presentation skills to deliver performance updates to our partners
  • Ability to negotiate effectively and manage expectations for delivery

How do I apply?

If this sounds like a fantastic opportunity for you, please send in your CV and Cover Letter by hitting the ‘Apply Now’ button! Your application needs to be in by Friday 28th April 2017.

As part of your application, we would also like you to provide us with an example campaign or project plan. This could be an example of a marketing campaign you suggest we try or a project you’ve previously delivered.

Fixed Term & Seasonal Sales Specialists – Shortbreaks

£8.51 per hour + performance award + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping  over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a start-up (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

Customer Experience Team

Customer Experience is at the heart of our business – our personalities shine through in all we do and, when combined with fantastic product knowledge and a desire to ensure that each and every interaction is memorable, we deliver an experience which our customers will never forget.

Our Customer experience team is a bright, upbeat and driven place to be, where the excitement of a Short Break starts from the very first call, 7 days a week!

A day in the life of a Sales Specialist…

  • Your shift is due to start, but you come in a bit early for a cup of tea and a catch-up with your team. You read through all your new emails to make sure you have all you need to start the shift.
  • You log on and are ready to go. Your first call is from a lady looking to book a family trip to a UK theme park.
  • You love speaking to our customers and find it easy to build rapport. Your genuine, engaging personality shines through on every call and helps create a lasting impression that keeps our customers coming back time and time again.
  • As you finish a call, your Team Coach asks to see you – you have received a Mystery Shop with great results. Together you listen to the call and go through any areas of development that have been highlighted, to make sure next time is even better!
  • Your day is flying by and it’s time for lunch. You could use the brand new kitchen if you fancy a hot meal, but as your lunch today is just a sandwich you decide to eat at your desk and catch up with your friends on Facebook, or maybe do some online shopping. (Yes! this is allowed in your own time.)
  • After lunch you see that the daily stats have been updated and you are doing well. Your conversion is up and you have made real progress adding extras to the bookings. You’re not quite getting a bonus, but you still have most of the month to go and you can see where you need to pick up.
  • Later in the afternoon it’s time to have your coaching session, your coach has been listening into your calls today and together you discuss these. This is your chance to see what you do well and where your development areas lie. You work together to design a personal action plan for the month.
  • Back at your desk you have a busy half hour with non-stop calls. Each one is different and you easily switch between talking about our different products. You remain focussed and calm delivering an excellent customer experience to each call as if they were the first of the day.
  • You speak with a customer who is rather upset about something that hasn’t gone too well for them, but you thrive in challenging situations and will be able to confidently provide a solution. Because you are so good at what you do, the customer leaves feeling valued and more likely to return to us in the future.
  • The Shortbreaks facebook page throws up a notification. The latest photos of the most recent fun event have been posted by our people team. You and the team take a minute between calls to look at the photos and add comments, especially to the most embarrassing ones!
  • Just as you are about to log off at the end of the day, a call comes through at the last minute. Although you were looking forward to going, you take the call and give the customer 100%, as always. It takes you a minute to complete the after call work, and then you are free to go.
  • Your day is over and it’s time to go. You make sure you have handed over any callbacks for later to a colleague, log off, tidy your desk and head home.

Please be aware that this role is based at our Applebarn office near Smeeth (Ashford).

How do I apply?

We currently have two types of contract available as we are looking for both Seasonal and Fixed Term Sales Specialists to join our team…

Seasonal team members will join us across our peak summer period from July through to September.

Fixed term team members will join us across our entire summer period from May through to September. Our fixed term contracts are a minimum of 15 hours per week and can be flexed up to a maximum of 37.5 hours per week depending on business need.

Our assessment day will be held on Saturday 22nd April. Induction and training for the fixed term positions will begin on Tuesday 02nd May and Induction and training for the seasonal positions will begin on Monday 03rd July. Both induction periods will be full time (Monday – Friday from 9am to 5.30pm) and will last for two weeks.

If this sounds like a fantastic opportunity for you then please click the ‘Apply Now’ button to send us your CV.

We look forward to hearing from you!

Product Manager

DOE + profit share + benefits

Travel technology is in our blood

Holiday Extras is a fast moving technology business where our purpose is to make travel better.  We make it easy for customers to make the most of their trip. With over 4 million bookings a year we are one of the UK’s most innovative travel companies and continue to grow fast and expand our offering. 

We’re the UK market leader in travel ancillaries; once you have booked a flight and accommodation, we take care of the rest. That includes airport hotels, insurance, airport parking, lounges, foreign currency, car hire, resort transfers and attractions. Almost all of our business is conducted online, either direct through our own website and apps or through our network of partners that include the major travel retailers, airlines and tour operators.

Our product engineering team is based near the beach in Hythe, Kent, less than an hour from London and we also have engineers in Sofia (Bulgaria). We have more than 130 people working on our product development including engineers, product managers, testers, and designers. The team form into pods, each pod having a mission and part of the customer journey that they focus on, with clear KPIs that they work on improving.  

How you can make a difference

As Product Manager, first and foremost you will understand our customers; their needs, wants, behaviours and attitudes. You will constantly gather information from as many sources as you can, both structured and unstructured, qualitative and quantitative to support your decision making and strategy. You know your data and you also understand how and why our customers think and act.

In conjunction with the Associate Director of Product and in coordination with other Product Managers in the group, you will translate the company strategy into product initiatives that will help us achieve our objectives.  

You will have responsibility for a core part of our customer experience and product offering, developing plans to improve the experience to create a “wow” effect. Working closely with UI designers, you will decide on what improvements or changes to launch, test or retire. You will form hypotheses on what success will look like and ensure you have the measurements in place to know the impact of tests.

Your aim will be to deliver value quickly, both to our customers and to the company, working in short iterative cycles to build measure and learn. Changes are delivered incrementally and often, always being able to explain the “why” behind the test and being on top of the results.

You will need to be ruthless in prioritising tests that could deliver real value, staying true to the company strategy. You will be flexible in your approach, being willing to change and adapt plans quickly based on new information. Your cognitive biases are left at the door, and you’re not afraid to fail.

You will have a deep intuitive sense of what good likes like for consumer internet products.  You’ll never be satisfied with a pixel out of position but you will first prioritise learning and only insist on perfection once a change has proven it’s value.

This is a new high profile role within the company with direct access to the Group CEO and working right at the heart of our mission and you’ll be in a position to make a huge improvement to the holidays of millions of travellers.

We’re an ambitious company, 34 years young with huge growth plans. Join us on our journey for the career trip of a lifetime.

Pre-departure checklist

  • Self-starter: a driven, motivated individual who identifies opportunities and is prepared to get their hands dirty (digging into the details, helping push things over the line)
  • Deep experience in consumer internet product development for a fast moving transactional business, both on desktop and mobile apps
  • A strong eye for design and a hands on ability to wireframe concepts quickly using tools such as Balsamiq or Gomockingbird
  • Confident and capable in data analytics, able to learn how to self-serve quickly using data analysis tools and make sense of A/B and multivariate test scenarios. Able to interpret the data to inform product direction
  • Natural customer empathy and curiosity with an insatiable desire to improve the customer experience
  • An inspirational and effective communicator, both written and verbal, able to influence and coordinate internal stakeholders with evidence based recommendations
  • Outcome-driven, able to tell us how you moved the dial on KPIs for products you’ve worked on
  • An eye for detail and tenacity to build best in class products
  • You can ‘speak’ tech, design, data and business and love keeping yourself up to date with the latest trends, frameworks, tools and methodologies
  • You’re a natural born leader, people want to work with you – you are someone who loves to get stuff done but has fun along the way
  • You bounce back after failure and have an appetite for delivering and learning fast

We’re unlike any other company you’ve worked for. Located at our Newingreen campus in Kent, we can almost breathe in the sea air. We think different. You’ll feel our energy and enthusiasm from day one.

Please send in your application, and any accompanying work you’d like the share with us, by clicking the ‘Apply Now’ button!

Travel Consultants – Full & Part Time – Fixed Term Opportunities

£8.51 per hour + performance award + benefits

“Our customers mean the world to us”…that’s what we believe here at Holiday Extras.

We talk to around 1m customers a year and our aim is to make each holiday experience a positive and memorable one. We believe in providing outstanding service that results in Holiday Extras ‘Making Travel Easy’ for every customer.

The Contact Centre is made up of teams that manage inbound calls, emails and live chat. Some of our consultants work from home and we sell a range of products, including: airport parking, hotels, lounge passes, insurance, rail travel and a number of essential extras.

We are currently looking for team members to join us on a fixed term contract until the end of September/October 2017 to help us during our busy summer period.

The Role

You will be the voice of Holiday Extras; From making a sale to helping a customer book and amend their holiday add ons, you will be dealing with a variety of inbound calls everyday.

We don’t believe in ‘pushy’ sales or offering products to our customers that aren’t suitable. You will take a genuine interest in where the customer is going on their trip to get them in the holiday mindset & create a memorable customer experience. Through building meaningful connections with our customers, you can establish the customer’s needs, tailoring the service you provide and identify additional sales opportunities.

Tell me more…

As someone who gets a buzz from closing a sale whilst delivering exceptional service, you love working towards targets and enjoy the healthy competition within your team.

You will be working in one of our 3 teams with around 20 other people and will report into one of our experienced Team Managers.

You will have complete ownership of your own performance and will receive regular development from your manager to continuously improve your performance so you can earn those extra bonuses!

This is an amazing opportunity to work right at the heart of our business alongside some really bright and energetic people.

Hours

We’re looking for super flexible full and part time people who are able to work across our opening hours. In order to truly delight our customers you may be asked to “flex up” your hours and assist with higher call volumes.

Full-Time – “Core Flex”: 30 Hours – “Full Flex”: 37.5 Hours – you will need to be fully flexible across our opening hours of Monday – Friday 8.00am until 11pm and Saturday – Sunday 8.30am until 9pm.

Part-Time – “Core Flex”: 16 Hours – “Full Flex”: 20 Hours – you will need to be available 3 evenings per week Monday to Friday until 11pm and 1 day at the weekend between 8am to 8pm.

You will be given notice if you are required to work your “full flex” but can be guaranteed your “Core Flex” hours each week!

Induction

In order for you to be the best you can be, we have put together a 2 week programme to help you get the most of out your new role. We have 4 taking place over the summer in May & June.

We are looking for people who are…

  • Genuinely passionate about delivering an outstanding customer experience
  • Target driven
  • Take pride and ownership in their performance
  • Adaptable (switching from sales mode to enquiry mode)
  • Customer focused with an empathetic & understanding approach

You will need to have…

  • A proven track record in a sales environment
  • An ability to build rapport naturally
  • Excellent verbal communication skills
  • Commercial awareness
  • A Warm, friendly, inviting & engaging tone of voice

Nice to have…..

  • The ability to speak either German, French, Dutch, Czech, Polish, Danish or Italian.  

Great, how do I apply?

If you are interested in this fantastic opportunity and would like to work at one of the Sunday Times Top 100 Companies to Work For, click the “Apply Now” button!

Developer – Shortbreaks

Up to £40,000 DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business, we are proud to run like a startup (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

You’ll work in our growing web team and will be responsible for delivering robust and performant web solutions across our platform. You will have the freedom to deliver the best solution for the challenges the business puts in front of you and will be given the resources and time you need to get the job done.

Built on a micro services architecture, our API oriented NodeJS platform will be your primary focus helping deliver data and content to our many e-commerce websites.  We build many of our tools in-house but also love open source so as well as taking much from the community you’ll find a lot of our codebase openly available on GitHub.

On our stack we’re currently using, PHP, Javascript, NodeJS (Express/Hapijs), Python, Backbone and React and will continue to always use the best technologies for the purposes of our work (that is, we don’t restrict ourselves). We also rely heavily on AWS for our infrastructure needs and expect you to get involved in extending and enhancing our cloud setup.

We have such a beautiful office in the heart of the Kentish countryside just outside of Ashford it’ll almost seem a shame to take advantage of our home-working policy and flexible hours, which will let you work anywhere you like, any hours you like, on a company Mac laptop. There’s too many benefits to list here but “Project Lounge” – our fortnightly ‘freedom to learn’ day is my personal favourite and is absolutely essential in ensuring the team is always improving and moving

Who we're looking for...

  • Can you come up with a solution to any problem, however complex?
  • Do you demand the best from yourself and those around you?
  • Do you always have an eye of what’s “up next” in the industry?
  • Are you able to fix tiny bugs as well as see the bigger picture?
  • Do you lead from the front ensuring the business is always supported and you have your teammates backs?
  • Do you want to test your development skills in a constantly evolving business?

If your answer to these questions is yes, you love tech and are passionate about building the best systems with the best team then we’re looking for you.

Come help us build the services that give our customers the best experience on the web.

If this sounds like a fantastic opportunity for you, please send in your CV & Cover Letter by hitting the 'Apply Now' button!

UX Designer – Shortbreaks

Up to £30,000 DOE + profit share + benefits

We’re looking for a UX designer to join us in the Holiday Extras Shortbreaks team. Working with brands such as Ambassador Theatre Group, Alton Towers, Thorpe Park, and Legoland; the workload is fast-paced, but the atmosphere is fun.

We know that designers come in many different flavours – the person we are looking for will have the right mix of design thinking and practical skills, and must have a good understanding of UX – within the context of web design.  You will need to be pragmatic, proactive and understand the challenges and the opportunities that a large e-commerce business has to offer.  Your mission will be improving what we put in front of our customers, and you will have a passion for solving their problems.

You’ll have a strong portfolio and you’ll confidently work collaboratively to discover, generate and communicate new ideas.   You’ll be working alongside developers, copywriters and product owners to create awesome user experiences online; you should thrive on feedback, critique and iteration.

We want to talk to you if you tick all of these boxes...

  • HTML, CSS
  • Responsive design
  • Working knowledge and use of Bootstrap or similar framework
  • Photoshop, Sketch or equivalent
  • UI design for multi-branded applications
  • Strong communication skills and a flexible, pragmatic approach

It would be great if you have experience with…

  • User research and requirements gathering
  • Sharing design thinking and recommendations to clients & colleagues (face to face)
  • Creating concise and clear documentation, where appropriate
  • Analysing Web analytics

We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of UX, whilst providing a fantastic environment in which to work. Along with pension, medical insurance, enhanced maternity, cycle-to-work schemes, etc we also have birthday days off, ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work), and Project Lounge – our fortnightly ‘freedom to learn’ RnD sessions.

How do I apply?

If this sounds like a fantastic opportunity for you, please send in your CV & Cover Letter by hitting the ‘Apply Now’ button!

Front End Developer – Shortbreaks

Up to £35,000 DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a startup (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

We are looking for an innovative Front End Developer to work in our growing web team who will be responsible for delivering robust and performant web solutions across our platform. You will have the freedom to deliver the best solution for the challenges the business puts in front of you and will be given the resources and time you need to get the job done.

You will have significant, proven capability in front end development with an in-depth knowledge of the basics (HTML, CSS and JS) and also experience using React and pre processors such as PostCSS and LESS. You must also have experience in building for all devices as our responsive projects are essential for the development of our websites.

Some experience in Node.js and client side frameworks such as Angular or Backbone would be advantageous and you will be expected to keep up with ever changing technology and where possible, be ahead of the game.

Strong communication skills and a flexible approach are a must in our fast paced and agile environment. You will be pragmatic about when to spend time building the perfect solution and when to just get stuff done. Our ideal candidate would be somebody who can really move our business forward.

Who we're looking for...

  • Can you come up with a solution to any problem, however complex?
  • Do you demand the best from yourself and those around you?
  • Do you always have an eye of what’s “up next” in the industry?
  • Are you able to fix tiny bugs as well as see the bigger picture?
  • Do you lead from the front ensuring the business is always supported and you have your teammates backs?
  • Do you want to test your development skills in a constantly evolving business?

If your answer to these questions is yes, you love tech and are passionate about building the best systems with the best team then we’re looking for you. Please send in your CV & Cover Letter by hitting the ‘Apply Now’ button.

Come help us build the solutions that give our customers the best experience on the web.

Partnerships Development Manager – South of England

Up to £30,000 per annum DOE + profit share + benefits

Our travel trade partners are a vital part of our business. Ensuring we maintain regular contact with them and help them to drive sales is one of our core focuses in the Partnerships team.

We make 4m bookings a year at Holiday Extras with our travel agents making up a large percentage of these. We believe in providing outstanding service and we use customer feedback and data to drive business improvements that result in Holiday Extras ‘Making Travel Easy’ for every one of our partners customers.

The Partnerships team is made up of dedicated individuals who strive everyday to ensure we build awesome relationships with our partners, looking for every opportunity to grow bookings and profit.

The role, team and opportunity…

We are looking for a person with an affinity for social media and outstanding presentation skills to join our Partnerships team. We want someone who believes in delivering exceptional service, who can easily spot growth opportunities and build awesome relationships with a flexible and fun approach to account management. Everyone says they are looking for someone special, and we really mean it!

You’ll be dealing with travel agents such as, TUI and Thomas Cook on a daily basis. Using your amazing personality, relationships and sales skills you will identify key areas of growth and put plans in place to grow sales.

You’ll be spending a lot of your time out on the road visiting Travel agencies, attending managers meetings, conferences and travel events. Some of your time will be spent abroad attending travel agency conferences.

Is this you?

As someone who can light up a room and isn’t afraid to talk to anyone..

You will be responsible for the delivery of the overall budget of your accounts, with your performance being measured against key KPI’s.

You’ll be able to build strong, long lasting relationships, both internally and externally.

This is a great opportunity to work in a very exciting part of our business, with some really bright and energetic people, shaping and strengthening what makes us unique.

Skills and experience:

  • Proven track record in account management within travel (desirable)
  • Experience as a retail travel branch manager or assistant manager
  • Highly skilled in driving sales
  • Excellent negotiation and influencing skills
  • Competent in analysing data to help drive actions and support negotiations
  • Excellent communication skills, both written and verbal
  • Excellent relationship builder
  • Excellent standards of numeracy and literacy
  • Experience of working in the travel and tourism industry (desirable)
  • A track record of building strong cross-functional working relationships
  • The ability to work in a demanding and fast paced environment

If you’re interested in this fantastic opportunity and would like to work for a Sunday Times Top 100 Company then please submit your CV and covering letter by hitting the “Apply Now” button.  Your application will need to be in by Friday 24th March 2017.

Online Partnerships Development Manager – Fixed Term

Salary DOE + profit share + benefits

Our travel trade partners are a vital part of our business. Ensuring we maintain regular contact with them and help them to drive sales is one of our core focuses in the Partnerships team.

We make 4m bookings a year at Holiday Extras with our Partnerships making up a large percentage of these. We believe in providing outstanding service and we use customer feedback and data to drive business improvements that result in Holiday Extras ‘Making Travel Easy’ for every one of our partners customers.

The Partnerships team is made up of dedicated individuals who strive everyday to ensure we build awesome relationships with our partners, looking for every opportunity to grow bookings and profit.

The role, team and opportunity…

We are looking for a tech savvy person with a background in online travel to join our Partnerships team for a fixed term of 12 months. We want someone who believes in delivering exceptional service, who can easily spot growth opportunities and build awesome relationships with a flexible and fun approach to account management. Everyone says they are looking for someone special, and we really mean it!

You’ll be dealing with online travel brands such as, Travelsupermarket, On the Beach, Saga and the AA on a daily basis. Carrying out day to day account management and identifying key areas of growth.

Is this you?

We’re looking for a data driven account manager with a passion for building sales and relationships. You’ll be able to build strong, long lasting relationships, both internally and externally.

You will be responsible for the delivery of the overall budget of your accounts, with your performance being measured against key KPI’s.

This is a great opportunity to work in a very exciting part of our business, with some really bright and energetic people, shaping and strengthening what makes us unique.

Skills and experience:

  • Proven track record in account management within travel
  • Proven track record of managing white label products and API integrations
  • Highly skilled in driving sales
  • Excellent negotiation and influencing skills
  • Competent in analysing data to help drive actions and support negotiations
  • Excellent communication skills, both written and verbal
  • Excellent relationship builder
  • Excellent standards of numeracy and literacy
  • Experience of working in the travel and tourism industry
  • A track record of building strong cross-functional working relationships
  • The ability to work in a demanding and fast paced environment

If you’re interested in this fantastic opportunity and would like to work for a Sunday Times Top 100 Company then please submit your CV and covering letter by hitting the “Apply Now” button.  Your application will need to be in by Friday 31st March 2017.

Software Engineer

Up to £55,000 DOE + profit share + benefits

Holiday Extras are looking for experienced software engineers to come and use cutting edge technology to helps us revolutionise how customers (7 million and growing) travel better.

We’re in the process of moving to an API first micro services architecture and your skills and experience will be key in helping us achieve that, alongside helping us continue to deliver features that delight our customers and partners. We’ve got a lot of great work to do and believe in using tried and tested tools that enable us to push the boundaries of what is possible, fast. You can expect to be working daily building APIs with Javascript and Node.js®, using continuous delivery tooling and, if you’re feeling ambitious jumping into our front end and working with React.js and Redux.js. We build many of our tools in-house but also love open source so as well as taking much from the community you’ll find a lot of our codebase openly available on GitHub.

We pride ourselves on being able to offer exciting challenges, whilst also providing a flexible, fulfilling environment in which to work, in the heart of the Kent countryside, 5 minutes from the beach. Our Learning Academy, quiet Lounge, supportive environment and focus on personal development, help our team members grow and become experts in their field! We have fortnightly “Project Lounge” days where you have the chance to work on anything extending your knowledge in different business areas or simply collaborate in a project to make a difference to the business.

You will be joining at an exciting period of exceptional projected growth; Our people move fast and deliver excellence at pace, never accepting second best. We may have been in business 33 years, but Holiday Extras is an innovative and entrepreneurial travel-tech business with a startup mentality.

Here’s what we’re looking for:

  • You’re a “been there and done it” software engineer looking to make an positive impact on millions of people.
  • Experience of shipping software using technologies such as Javascript/Node.js®. Ideally, you also have experience in other languages which shows you curiosity to experiment and learn.
  • You have previously designed API’s and shipped HTTP and Pub/Sub Services.
  • A desire to understand the business and where it’s heading.
  • A track record of being solutions focussed and an excellent problem solver, not afraid to make decisions and act quickly.
  • Always determined to acquire new skills and learn.
  • You understand the value of open source as demonstrated in your Github profile.
  • Demonstrable interest and experience in microservices architecture and highly scalable distributed web platforms.
  • A pragmatic approach to software delivery, understanding the pros (and cons) of shipping early and often.

Here’s what you’ll be doing:

  • You will have autonomy and responsibility to solve the interesting problems we face daily.
  • You will be learning and working with cutting-edge tech and solutions.
  • You will develop your career in a strong team with a well-defined culture, that is building a fast-moving, disruptive business.
  • You will be working to Scrum in a continuous delivery environment with dedicated Scrum Masters and Testers.
  • You will lead and assist in solving challenges and delivering innovative new experiences with internal and external partners.
  • You’re going to have a lot of fun!

Interested? If so, click on this link and show us what you can do – hopefully our API assessment is right up your street. There is no time limit but once you’ve had a crack and you’re happy with it, upload your code to your Github/Bitbucket repository and send us the links to recruitment@holidayextras.com

If you’ve got a few minutes check out our blog and see what our developers have to say.

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