Vacancies

Content Writer

Up to £23,000 + profit share + benefits

The Merchandising team is full of talented digital creatives whose sole mission is to help our customers easily make the right decision when booking on our site. Our team of content writers, art directors, visual executives and photographers work together to create the best possible sales content. We aim to experience every product we sell in order to make sure we’re as factual and informative as possible. We work as part of the communications team to combine photos, copy, videos, branding and customer feedback to make sure our content is engaging, original, useful and easily differentiated.

We’re looking for a creative content writer to join our Merchandising team. You’ll need to be a great writer that can write engaging and informative content about our products. That means you’ll need to be passionate about what we sell, and committed to putting the right content in front of our customers to help them make a booking.

If you have a passion for punctuation, grammar and the English language, paired with a skill for writing zesty sales content that’s creative, compelling and impossible to ignore please read on…

We want to talk to you if you answer ‘yes’ to these 5 questions:

  • Do you have creative flair as a writer?
  • Do you have attention to detail?
  • Are you a self-starter who’s keen to get stuck in?
  • Do you have experience writing for online audiences?
  • Are you passionate about communication?

Our copy is a vital component of the booking process on our website. It informs, delights and aids our customers in making the right booking. It will be your responsibility to be an expert on our products, and to communicate with our customers in a way that builds their trust in our brand. You’ll have a keen creative flair, know the right words to use in our short and long copy, have impeccable grammar and the skills to proof and edit our content.

You’ll be working as part of our well-established Merchandising team, to make sure we’re creating the best possible content for our products. Our content needs to meet our high standards as well as the needs of the customer. Most of what we do is collaborative, so you’ll need to be a real team player who can thrive in a flexible team environment and view feedback as a gift.

The role:

  • You’ll work as part of a multi-disciplinary team of copywriters, videographers, photographers, art directors and presenters.
  • You’ll follow a creative content brief that responds to customer and business insights, writing engaging and informative copy to that brief.
  • You’ll help to develop our in-team style guide for copy.
  • You’ll work as part of a team that uses Scrum – an agile process you’ll get to see in action and become completely involved in.

Essential skills:

It is essential that you’re a passionate communicator who loves working as part of a team, has a flare for creating great content and is keen to learn. Providing you’re prepared to put in the hard work, we’ll provide all the training and support you need.

Bonus:

  • English/Marketing/Advertising/Media degree
  • Experience working as part of a creative team, ideally in digital content
  • Experience working to deadlines.

To apply, please submit the above by hitting the ‘Apply Now’ button. Please submit your application by Monday 17th April 2017.

Product Manager

DOE + profit share + benefits

Travel technology is in our blood

Holiday Extras is a fast moving technology business where our purpose is to make travel better.  We make it easy for customers to make the most of their trip. With over 4 million bookings a year we are one of the UK’s most innovative travel companies and continue to grow fast and expand our offering. 

We’re the UK market leader in travel ancillaries; once you have booked a flight and accommodation, we take care of the rest. That includes airport hotels, insurance, airport parking, lounges, foreign currency, car hire, resort transfers and attractions. Almost all of our business is conducted online, either direct through our own website and apps or through our network of partners that include the major travel retailers, airlines and tour operators.

Our product engineering team is based near the beach in Hythe, Kent, less than an hour from London and we also have engineers in Sofia (Bulgaria). We have more than 130 people working on our product development including engineers, product managers, testers, and designers. The team form into pods, each pod having a mission and part of the customer journey that they focus on, with clear KPIs that they work on improving.  

How you can make a difference

As Product Manager, first and foremost you will understand our customers; their needs, wants, behaviours and attitudes. You will constantly gather information from as many sources as you can, both structured and unstructured, qualitative and quantitative to support your decision making and strategy. You know your data and you also understand how and why our customers think and act.

In conjunction with the Associate Director of Product and in coordination with other Product Managers in the group, you will translate the company strategy into product initiatives that will help us achieve our objectives.  

You will have responsibility for a core part of our customer experience and product offering, developing plans to improve the experience to create a “wow” effect. Working closely with UI designers, you will decide on what improvements or changes to launch, test or retire. You will form hypotheses on what success will look like and ensure you have the measurements in place to know the impact of tests.

Your aim will be to deliver value quickly, both to our customers and to the company, working in short iterative cycles to build measure and learn. Changes are delivered incrementally and often, always being able to explain the “why” behind the test and being on top of the results.

You will need to be ruthless in prioritising tests that could deliver real value, staying true to the company strategy. You will be flexible in your approach, being willing to change and adapt plans quickly based on new information. Your cognitive biases are left at the door, and you’re not afraid to fail.

You will have a deep intuitive sense of what good likes like for consumer internet products.  You’ll never be satisfied with a pixel out of position but you will first prioritise learning and only insist on perfection once a change has proven it’s value.

This is a new high profile role within the company with direct access to the Group CEO and working right at the heart of our mission and you’ll be in a position to make a huge improvement to the holidays of millions of travellers.

We’re an ambitious company, 34 years young with huge growth plans. Join us on our journey for the career trip of a lifetime.

Pre-departure checklist

  • Self-starter: a driven, motivated individual who identifies opportunities and is prepared to get their hands dirty (digging into the details, helping push things over the line)
  • Deep experience in consumer internet product development for a fast moving transactional business, both on desktop and mobile apps
  • A strong eye for design and a hands on ability to wireframe concepts quickly using tools such as Balsamiq or Gomockingbird
  • Confident and capable in data analytics, able to learn how to self-serve quickly using data analysis tools and make sense of A/B and multivariate test scenarios. Able to interpret the data to inform product direction
  • Natural customer empathy and curiosity with an insatiable desire to improve the customer experience
  • An inspirational and effective communicator, both written and verbal, able to influence and coordinate internal stakeholders with evidence based recommendations
  • Outcome-driven, able to tell us how you moved the dial on KPIs for products you’ve worked on
  • An eye for detail and tenacity to build best in class products
  • You can ‘speak’ tech, design, data and business and love keeping yourself up to date with the latest trends, frameworks, tools and methodologies
  • You’re a natural born leader, people want to work with you – you are someone who loves to get stuff done but has fun along the way
  • You bounce back after failure and have an appetite for delivering and learning fast

We’re unlike any other company you’ve worked for. Located at our Newingreen campus in Kent, we can almost breathe in the sea air. We think different. You’ll feel our energy and enthusiasm from day one.

Please send in your application, and any accompanying work you’d like the share with us, by clicking the ‘Apply Now’ button!

Travel Consultants – Full & Part Time – Fixed Term Opportunities

£8.51 per hour + performance award + benefits

“Our customers mean the world to us”…that’s what we believe here at Holiday Extras.

We talk to around 1m customers a year and our aim is to make each holiday experience a positive and memorable one. We believe in providing outstanding service that results in Holiday Extras ‘Making Travel Easy’ for every customer.

The Contact Centre is made up of teams that manage inbound calls, emails and live chat. Some of our consultants work from home and we sell a range of products, including: airport parking, hotels, lounge passes, insurance, rail travel and a number of essential extras.

We are currently looking for team members to join us on a fixed term contract until the end of September/October 2017 to help us during our busy summer period.

The Role

You will be the voice of Holiday Extras; From making a sale to helping a customer book and amend their holiday add ons, you will be dealing with a variety of inbound calls everyday.

We don’t believe in ‘pushy’ sales or offering products to our customers that aren’t suitable. You will take a genuine interest in where the customer is going on their trip to get them in the holiday mindset & create a memorable customer experience. Through building meaningful connections with our customers, you can establish the customer’s needs, tailoring the service you provide and identify additional sales opportunities.

Tell me more…

As someone who gets a buzz from closing a sale whilst delivering exceptional service, you love working towards targets and enjoy the healthy competition within your team.

You will be working in one of our 3 teams with around 20 other people and will report into one of our experienced Team Managers.

You will have complete ownership of your own performance and will receive regular development from your manager to continuously improve your performance so you can earn those extra bonuses!

This is an amazing opportunity to work right at the heart of our business alongside some really bright and energetic people.

Hours

We’re looking for super flexible full and part time people who are able to work across our opening hours. In order to truly delight our customers you may be asked to “flex up” your hours and assist with higher call volumes.

Full-Time – “Core Flex”: 30 Hours – “Full Flex”: 37.5 Hours – you will need to be fully flexible across our opening hours of Monday – Friday 8.00am until 11pm and Saturday – Sunday 8.30am until 9pm.

Part-Time – “Core Flex”: 16 Hours – “Full Flex”: 20 Hours – you will need to be available 3 evenings per week Monday to Friday until 11pm and 1 day at the weekend between 8am to 8pm.

You will be given notice if you are required to work your “full flex” but can be guaranteed your “Core Flex” hours each week!

Induction

In order for you to be the best you can be, we have put together a 2 week programme to help you get the most of out your new role. We have 4 taking place over the summer in May & June.

We are looking for people who are…

  • Genuinely passionate about delivering an outstanding customer experience
  • Target driven
  • Take pride and ownership in their performance
  • Adaptable (switching from sales mode to enquiry mode)
  • Customer focused with an empathetic & understanding approach

You will need to have…

  • A proven track record in a sales environment
  • An ability to build rapport naturally
  • Excellent verbal communication skills
  • Commercial awareness
  • A Warm, friendly, inviting & engaging tone of voice

Nice to have…..

  • The ability to speak either German, French, Dutch, Czech, Polish, Danish or Italian.  

Great, how do I apply?

If you are interested in this fantastic opportunity and would like to work at one of the Sunday Times Top 100 Companies to Work For, click the “Apply Now” button!

Seasonal Sales Specialist – Shortbreaks

£8.51 per hour + performance award + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping  over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a start-up (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

Customer Experience Team

Customer Experience is at the heart of our business – our personalities shine through in all we do and, when combined with fantastic product knowledge and a desire to ensure that each and every interaction is memorable, we deliver an experience which our customers will never forget.

Our Customer experience team is a bright, upbeat and driven place to be, where the excitement of a Short Break starts from the very first call, 7 days a week!

A day in the life of a Sales Specialist…

  • Your shift is due to start, but you come in a bit early for a cup of tea and a catch-up with your team. You read through all your new emails to make sure you have all you need to start the shift.
  • You log on and are ready to go. Your first call is from a lady looking to book a family trip to a UK theme park.
  • You love speaking to our customers and find it easy to build rapport. Your genuine, engaging personality shines through on every call and helps create a lasting impression that keeps our customers coming back time and time again.
  • As you finish a call, your Team Coach asks to see you – you have received a Mystery Shop with great results. Together you listen to the call and go through any areas of development that have been highlighted, to make sure next time is even better!
  • Your day is flying by and it’s time for lunch. You could use the brand new kitchen if you fancy a hot meal, but as your lunch today is just a sandwich you decide to eat at your desk and catch up with your friends on Facebook, or maybe do some online shopping. (Yes! this is allowed in your own time.)
  • After lunch you see that the daily stats have been updated and you are doing well. Your conversion is up and you have made real progress adding extras to the bookings. You’re not quite getting a bonus, but you still have most of the month to go and you can see where you need to pick up.
  • Later in the afternoon it’s time to have your coaching session, your coach has been listening into your calls today and together you discuss these. This is your chance to see what you do well and where your development areas lie. You work together to design a personal action plan for the month.
  • Back at your desk you have a busy half hour with non-stop calls. Each one is different and you easily switch between talking about our different products. You remain focussed and calm delivering an excellent customer experience to each call as if they were the first of the day.
  • You speak with a customer who is rather upset about something that hasn’t gone too well for them, but you thrive in challenging situations and will be able to confidently provide a solution. Because you are so good at what you do, the customer leaves feeling valued and more likely to return to us in the future.
  • The Shortbreaks facebook page throws up a notification. The latest photos of the most recent fun event have been posted by our people team. You and the team take a minute between calls to look at the photos and add comments, especially to the most embarrassing ones!
  • Just as you are about to log off at the end of the day, a call comes through at the last minute. Although you were looking forward to going, you take the call and give the customer 100%, as always. It takes you a minute to complete the after call work, and then you are free to go.
  • Your day is over and it’s time to go. You make sure you have handed over any callbacks for later to a colleague, log off, tidy your desk and head home.

Please be aware that this role is based at our Applebarn office near Smeeth (Ashford).

How do I apply?

We are currently looking for seasonal team members to join us across our peak summer period from July through to September. Our next assessment centre will be held in June and our two week, full time induction period will be held at the beginning of July.

If this sounds like a fantastic opportunity for you then please click the ‘Apply Now’ button to send us your CV.

We look forward to hearing from you!

DevOps / Site Reliability Engineer

DOE + profit share + benefits

Holiday Extras are looking for experienced Site Reliability Engineer (SRE) to come and use cutting edge technology to helps us revolutionise how customers (7 million and growing) travel better.

Back in 2011 we took the first steps into the cloud by moving our production web systems to AWS, at the time we were early adopters with most companies still just dipping their toes with email. This was an awesome project which gave us the ability to expand our capacity with a click of a button.

Since then we have invested our efforts into moving as many systems as possible over to AWS and looking at how our systems will look in the future with services like Google Cloud Platform and the growing DevOps culture, with the ultimate aim of never having to say no and having an infrastructure that is scalable, reliable and easy to use.

We’re in the process of moving to an API first micro services architecture by using tools like Docker and ConVox, your skills and experience will be key in helping us achieve that by building and maintaining the toolkit our dev’s will use.  Alongside this you will be working with the team to keep our excellent uptime (which we are very proud of) as high as possible as well as looking after our other systems.
We look after not just Holiday Extras but the whole group with systems and services in our Short Breaks team and Holiday Extras in Germany, all of which rely on our expertise and knowledge.

We pride ourselves on being able to offer exciting challenges, whilst also providing a flexible, fulfilling environment in which to work, in the heart of the Kent countryside, 5 minutes from the beach. Our Learning Academy, quiet Lounge, supportive environment and focus on personal development, help our team members grow and become experts in their field! We have fortnightly “Project Lounge” days where you have the chance to work on anything extending your knowledge in different business areas or simply collaborate in a project to make a difference to the business.

You will be joining at an exciting period of exceptional projected growth; Our people move fast and deliver excellence at pace, never accepting second best. We may have been in business 33 years, but Holiday Extras is an innovative and entrepreneurial travel-tech business with a startup mentality.

Here’s what we’re looking for:

  • You’re a “been there and automated it” an engineer looking to make an positive impact on millions of people.
  • Experience of Docker, Chef, Puppet, Kubernetes, Linux, MySQL, BASH.
  • Has set up / maintained / grown / monitored / loved an AWS infrastructure. Even better if you’ve done the same with the Google Cloud Platform.
  • A desire to understand the business and where it’s heading.
  • A track record of being solutions focussed and an excellent problem solver, not afraid to make decisions and act quickly.
  • Always determined to acquire new skills and learn.
  • Demonstrable interest in all that is cloud and highly scalable distributed web platforms.
  • A pragmatic approach understanding the importance of having a scalable and reliable infrastructure.

Here’s what you’ll be doing:

  • You will be focused on delivering ultra-scalable and highly reliable software systems running on cloud infrastructure.
  • You will have autonomy and responsibility to solve the interesting problems we face daily.
  • You’ll be working closely with the Holiday Extras engineers around the group to ship tools and frameworks to help make their lives better.
  • Solving problems relating to mission critical services and build automation to prevent problem recurrence. The goal being to automating all non-exceptional service conditions.
  • You will develop your career in a strong team with a well-defined culture, that is building a fast-moving, disruptive business.
  • You will lead and assist in solving challenges and delivering innovative new experiences with other pod’s alongside supporting our other businesses.
  • You will be doing out of hours support (1 in 6) but that’s a good incentive to automate.
  • You’re going to have a lot of fun!

If you’ve got a few minutes check out our blog and see what our engineers have to say.

Social Media Marketer

Up to £25,000 DOE + profit share + benefits

Social Media Marketers at Holiday Extras create and curate remarkable content that our audience will love. As someone who is excited by all aspects of social media you will be responsible for pushing our content, platforms and campaigns beyond the cutting edge of current best practice.

Remarkable content, you say…

You’ll have an active personal interest in creating content. Maybe blogging, vlogging, photography or graphic design? You’ll definitely be a confident copywriter. No spelling or grammar mistakes, please. You’d enjoy collaborating with the team to write catchy, attention-grabbing headlines and short-form copy.

Experience of paid advertising is desirable…

You’ll be an enthusiastic marketer, wanting to stay ahead of the curve bursting with awesome ideas to test. Paid promotion – and the clever targeting options that it unlocks – is an important part of the role. We pride ourselves on keeping up-to-date with the latest industry developments.

We want to talk to you if you answer yes to the three questions below:

  • Are you passionate about the social media industry?
  • Can you provide examples of remarkable content you’ve created?
  • Do you know how to grow an audience on social media?

The Social Media Team at Holiday Extras offers exciting opportunities in the world of social media marketing, providing a fantastic environment in which to develop and refine your skills. Benefits include company pension, enhanced maternity, cycle-to-work schemes, birthday days off, profit share and ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work).

If that sounds like you, we’d like to see …

  • A cover letter.
  • Your CV.
  • Examples of your remarkable content.
  • Links to social media pages you have managed, where appropriate.

To apply, please submit the above by hitting the ‘Apply Now’ button. Please submit your application by Friday 31st March.

Presenter / Merchandiser

Up to £25,000 + profit share + benefits

We’re looking for a fun-loving creative who has a passion for online video, copywriting and who loves being on camera, to join our Merchandising team. As well as being a confident video presenter, you’ll need to be passionate about our products and putting the right content in front of our customers to help them make a booking. You’ll be joining a driven creative team of product experts, where creativity is as important as timely output.

We want to talk to you if you answer yes to the four questions below …

  • Are you articulate and confident on camera?
  • Do you have experience working in digital content?
  • Are you a creative problem solver?
  • Are you passionate about communication?

Our customers are at the heart of our business and we strive to talk to them in a way that builds their trust in us as a brand. Nobody will take that aim more seriously than you. As a product expert it will be your responsibility to help our customers make the right booking through the online content we provide – predominantly product videos.

Working as part of our merchandising team your creative flair and attention to detail will help create the best possible content for our products, always ensuring that everything we publish meets our high standards and the needs of the customer. You’ll know which words to use in our short and long copy and which images best represent our products and you’ll have the backing of a well-established team to help you. This role involves a lot of teamwork. Almost everything we do is collaborative. It’s important that you thrive in a team environment and can be flexible.

The role:

  • You’ll work as part of a multi-disciplinary team of copywriters, videographers, photographers, art directors and presenters
  • You’ll be creating content briefs off the back of customer and business insights
  • You’ll write scripts and present videos to that brief
  • You will work with the rest of the merchandising team to create informative and engaging copy
  • You’ll help to create engaging and descriptive photo galleries – sometimes you’ll model in them too
  • You’ll help to develop our in-team style guides for copy, imagery and scripts
  • You’ll work as part of a team who uses Scrum – an agile process you’ll get to see in action and become completely involved in

Essential skills:

It is essential that you’re a passionate visual communicator who loves working as part of a team, has a flare for creating great content and is keen to learn. Providing you’re prepared to put in the hard work, we’ll provide all the training and support you need.

Bonus:

  • Marketing/Advertising/Media degree
  • Experience in video production or running your own youtube channel
  • Experience working as part of a creative team

 

To apply, please attach a video of yourself explaining why you think you’re right for the role along with your covering letter, CV and content or presenting portfolios to the application form! Applications close on Friday 7th April 2017. 
We look forward to hearing from you!

 

UX Designer – Shortbreaks

Up to £30,000 DOE + profit share + benefits

We’re looking for a UI designer to join us in the Holiday Extras Shortbreaks team. Working with brands such as Ambassador Theatre Group, Alton Towers, Thorpe Park, and Legoland; the workload is fast-paced, but the atmosphere is fun.

We know that designers come in many different flavours – the person we are looking for will have the right mix of design thinking and practical skills, and must have a good understanding of UX – within the context of web design.  You will need to be pragmatic, proactive and understand the challenges and the opportunities that a large e-commerce business has to offer.  Your mission will be improving what we put in front of our customers, and you will have a passion for solving their problems.

You’ll have a strong portfolio and you’ll confidently work collaboratively to discover, generate and communicate new ideas.   You’ll be working alongside developers, copywriters and product owners to create awesome user experiences online; you should thrive on feedback, critique and iteration.

We want to talk to you if you tick all of these boxes...

  • HTML, CSS
  • Responsive design
  • Working knowledge and use of Bootstrap or similar framework
  • Photoshop, Sketch or equivalent
  • UI design for multi-branded applications
  • Strong communication skills and a flexible, pragmatic approach

It would be great if you have experience with…

  • User research and requirements gathering
  • Sharing design thinking and recommendations to clients & colleagues (face to face)
  • Creating concise and clear documentation, where appropriate
  • Analysing Web analytics

We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of UX, whilst providing a fantastic environment in which to work. Along with pension, medical insurance, enhanced maternity, cycle-to-work schemes, etc we also have birthday days off, ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work), and Project Lounge – our fortnightly ‘freedom to learn’ RnD sessions.

How do I apply?

If this sounds like a fantastic opportunity for you, please send in your CV & Cover Letter by hitting the ‘Apply Now’ button!

Front End Developer – Shortbreaks

Up to £35,000 DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a startup (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

We are looking for an innovative Front End Developer to work in our growing web team who will be responsible for delivering robust and performant web solutions across our platform. You will have the freedom to deliver the best solution for the challenges the business puts in front of you and will be given the resources and time you need to get the job done.

You will have significant, proven capability in front end development with an in-depth knowledge of the basics (HTML, CSS and JS) and also experience using React and pre processors such as PostCSS and LESS. You must also have experience in building for all devices as our responsive projects are essential for the development of our websites.

Some experience in Node.js and client side frameworks such as Angular or Backbone would be advantageous and you will be expected to keep up with ever changing technology and where possible, be ahead of the game.

Strong communication skills and a flexible approach are a must in our fast paced and agile environment. You will be pragmatic about when to spend time building the perfect solution and when to just get stuff done. Our ideal candidate would be somebody who can really move our business forward.

Who we're looking for...

  • Can you come up with a solution to any problem, however complex?
  • Do you demand the best from yourself and those around you?
  • Do you always have an eye of what’s “up next” in the industry?
  • Are you able to fix tiny bugs as well as see the bigger picture?
  • Do you lead from the front ensuring the business is always supported and you have your teammates backs?
  • Do you want to test your development skills in a constantly evolving business?

If your answer to these questions is yes, you love tech and are passionate about building the best systems with the best team then we’re looking for you. Please send in your CV & Cover Letter by hitting the ‘Apply Now’ button.

Come help us build the solutions that give our customers the best experience on the web.

Business Development Manager – Travel Insurance

Up to £40,000 + bonus + benefits + car

We’re looking for an experienced Business Development Manager to join us on the Holiday Extras campus and become part of our award winning team. The workload is fast-paced, but the atmosphere is fun.

Our partners are a vital part of our business, here at Holiday Extras we work with over 12,000 partners from across the travel industry. Ensuring we continue to grow this part of the business is vital to our continued success. We make 350,000 travel insurance sales a year at Holiday Extras with our travel trade partners making up a large percentage of these. We believe there is still more opportunity in and outside of the travel trade to secure new exciting partnerships.

We want our Business Development Manager to use their long list of travel trade contacts to start conversations about insurance requirements and open the door to new opportunities. You will be part of our growing Insurance team and play a part in their mission to build awesome relationships with our partners, looking for every opportunity to grow bookings and profit.

You’ll have a proven track record of delivering new business within the Leisure and Business Travel industry using your commercial know how and keen eye for data to spot new opportunities for growth. You don’t necessarily need to have experience working within the travel insurance sector, but you should have several years experience as a Business Development Manager within the travel trade and experience driving sales.

You will be responsible for the delivery of the overall new business budget, with your performance being measured against the gross profit you generate.This is a market that we have only scratched the surface of, so the potential for a strong Business Development professional is huge! You can be guaranteed that no two days will be the same.

We want to talk to you if you answer yes to the questions below …

  • Are you someone who can deliver new business and enjoys working to targets?
  • Can you build and develop strong, long lasting, awesome relationships both internally and externally?
  • Do you possess excellent negotiation and influencing skills?

In addition, you must have strong numeracy and communication skills plus a flexible, pragmatic approach; along with a passion for growing business within a demanding and fast paced environment. This role also requires you to have the ability to travel within the UK and overseas in order to attend conferences and industry events.

We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of travel, whilst providing a fantastic environment in which to work. Along with pension, medical insurance, enhanced maternity, cycle-to-work schemes, etc we also have birthday days off, ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work)….

If that sounds like you, we’d like to see …

  • A cover letter
  • Your CV

To apply, please submit the above by hitting the ‘Apply Now’ button. Applications will close on Friday 24th March.

Software Developer in Test – Shortbreaks

Up to £40,000 DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West End shows helping over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business we are proud to run like a startup (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

Shortbreaks operate a purpose built modular platform to support our fully responsive websites. This is an exciting time to get fully immersed in our plans to optimise our business and give back valuable time to our Developers and QA’s to deliver optimised systems to support our growing business and continue to create the best websites for our partners and customers.  

Your role will be to create and optimise automated testing to support our Web Development team to deliver high quality APIs and websites. As a member of the QA team you will be working closely with our Engineers and Project Managers. You will be responsible for driving our automated testing forward with the ability to define how we approach and deliver our testing strategy.

Our ideal candidate will have the ability to train and mentor other members of the QA team to extend the automated test cases within the framework to best practice and, where possible, to maintain the code to keep the tests relevant and up to date.

What are we looking for?

  • Experience writing test frameworks in Javascript/Node.js or another relevant scripting language
  • Ability to train others to write tests within created frameworks
  • Understanding of working with and creating automated tests for RESTful APIs
  • Excellent working knowledge of QA methodologies
  • Hands on experience with continuous integration
  • Understanding of unit testing frameworks
  • Ability to use version control systems such as Github
  • Ability to create an exciting environment for change within the QA team

How do I apply?

If you love creating clean code and are excited about creating a new automated testing structure within a well established team then we’re looking for you! Please send in your CV & Cover Letter by Monday 03rd April by hitting the ‘Apply Now’ button.

Come help us build the best business that give our customers the best experience on the web.

Senior Developer – Shortbreaks

Up to £55,000 DOE + profit share + benefits

We are Holiday Extras Shortbreaks (part of the Holiday Extras Group, established for over 30 years); we work with the UK’s biggest theme parks, attractions and West-End shows helping over half a million customers a year to make their free time count. An innovative and entrepreneurial travel-tech business, we are proud to run like a startup (even after 10 years of success) and are rated as a Sunday Times Top 100 Company to work for.

The Role

You’ll work in our growing web team and will be responsible for delivering robust and performant web solutions across our platform. You will have the freedom to deliver the best solution for the challenges the business puts in front of you and will be given the resources and time you need to get the job done.

Built on a micro services architecture, our API oriented NodeJS platform will be your primary focus helping deliver data and content to our many e-commerce websites.  We build many of our tools in-house but also love open source so as well as taking much from the community you’ll find a lot of our codebase openly available on GitHub.

On our stack we’re currently using, PHP, Javascript, NodeJS (Express/Hapijs), Python, Backbone and React and will continue to always use the best technologies for the purposes of our work (that is, we don’t restrict ourselves). We also rely heavily on AWS for our infrastructure needs and expect you to get involved in extending and enhancing our cloud setup.

We have such a beautiful office in the heart of the Kentish countryside just outside of Ashford it’ll almost seem a shame to take advantage of our home-working policy and flexible hours, which will let you work anywhere you like, any hours you like, on a company Mac laptop. There’s too many benefits to list here but “Project Lounge” – our fortnightly ‘freedom to learn’ day is my personal favourite and is absolutely essential in ensuring the team is always improving and moving forwards.

Who we're looking for...

  • Can you come up with a solution to any problem, however complex?
  • Do you demand the best from yourself and those around you?
  • Do you always have an eye of what’s “up next” in the industry?
  • Are you able to fix tiny bugs as well as see the bigger picture?
  • Do you lead from the front ensuring the business is always supported and you have your teammates backs?
  • Do you want to test your development skills in a constantly evolving business?

If your answer to these questions is yes, you love tech and are passionate about building the best systems with the best team then we’re looking for you.

Come help us build the services that give our customers the best experience on the web.

If this sounds like a fantastic opportunity for you, please send in your CV & Cover Letter by hitting the 'Apply Now' button!

Partnerships Development Manager – South of England

Up to £30,000 per annum DOE + profit share + benefits

Our travel trade partners are a vital part of our business. Ensuring we maintain regular contact with them and help them to drive sales is one of our core focuses in the Partnerships team.

We make 4m bookings a year at Holiday Extras with our travel agents making up a large percentage of these. We believe in providing outstanding service and we use customer feedback and data to drive business improvements that result in Holiday Extras ‘Making Travel Easy’ for every one of our partners customers.

The Partnerships team is made up of dedicated individuals who strive everyday to ensure we build awesome relationships with our partners, looking for every opportunity to grow bookings and profit.

The role, team and opportunity…

We are looking for a person with an affinity for social media and outstanding presentation skills to join our Partnerships team. We want someone who believes in delivering exceptional service, who can easily spot growth opportunities and build awesome relationships with a flexible and fun approach to account management. Everyone says they are looking for someone special, and we really mean it!

You’ll be dealing with travel agents such as, TUI and Thomas Cook on a daily basis. Using your amazing personality, relationships and sales skills you will identify key areas of growth and put plans in place to grow sales.

You’ll be spending a lot of your time out on the road visiting Travel agencies, attending managers meetings, conferences and travel events. Some of your time will be spent abroad attending travel agency conferences.

Is this you?

As someone who can light up a room and isn’t afraid to talk to anyone..

You will be responsible for the delivery of the overall budget of your accounts, with your performance being measured against key KPI’s.

You’ll be able to build strong, long lasting relationships, both internally and externally.

This is a great opportunity to work in a very exciting part of our business, with some really bright and energetic people, shaping and strengthening what makes us unique.

Skills and experience:

  • Proven track record in account management within travel (desirable)
  • Experience as a retail travel branch manager or assistant manager
  • Highly skilled in driving sales
  • Excellent negotiation and influencing skills
  • Competent in analysing data to help drive actions and support negotiations
  • Excellent communication skills, both written and verbal
  • Excellent relationship builder
  • Excellent standards of numeracy and literacy
  • Experience of working in the travel and tourism industry (desirable)
  • A track record of building strong cross-functional working relationships
  • The ability to work in a demanding and fast paced environment

If you’re interested in this fantastic opportunity and would like to work for a Sunday Times Top 100 Company then please submit your CV and covering letter by hitting the “Apply Now” button.  Your application will need to be in by Friday 24th March 2017.

Online Partnerships Development Manager – Fixed Term

Salary DOE + profit share + benefits

Our travel trade partners are a vital part of our business. Ensuring we maintain regular contact with them and help them to drive sales is one of our core focuses in the Partnerships team.

We make 4m bookings a year at Holiday Extras with our Partnerships making up a large percentage of these. We believe in providing outstanding service and we use customer feedback and data to drive business improvements that result in Holiday Extras ‘Making Travel Easy’ for every one of our partners customers.

The Partnerships team is made up of dedicated individuals who strive everyday to ensure we build awesome relationships with our partners, looking for every opportunity to grow bookings and profit.

The role, team and opportunity…

We are looking for a tech savvy person with a background in online travel to join our Partnerships team for a fixed term of 12 months. We want someone who believes in delivering exceptional service, who can easily spot growth opportunities and build awesome relationships with a flexible and fun approach to account management. Everyone says they are looking for someone special, and we really mean it!

You’ll be dealing with online travel brands such as, Travelsupermarket, On the Beach, Saga and the AA on a daily basis. Carrying out day to day account management and identifying key areas of growth.

Is this you?

We’re looking for a data driven account manager with a passion for building sales and relationships. You’ll be able to build strong, long lasting relationships, both internally and externally.

You will be responsible for the delivery of the overall budget of your accounts, with your performance being measured against key KPI’s.

This is a great opportunity to work in a very exciting part of our business, with some really bright and energetic people, shaping and strengthening what makes us unique.

Skills and experience:

  • Proven track record in account management within travel
  • Proven track record of managing white label products and API integrations
  • Highly skilled in driving sales
  • Excellent negotiation and influencing skills
  • Competent in analysing data to help drive actions and support negotiations
  • Excellent communication skills, both written and verbal
  • Excellent relationship builder
  • Excellent standards of numeracy and literacy
  • Experience of working in the travel and tourism industry
  • A track record of building strong cross-functional working relationships
  • The ability to work in a demanding and fast paced environment

If you’re interested in this fantastic opportunity and would like to work for a Sunday Times Top 100 Company then please submit your CV and covering letter by hitting the “Apply Now” button.  Your application will need to be in by Friday 31st March 2017.

Software Engineer

Up to £55,000 DOE + profit share + benefits

Holiday Extras are looking for experienced software engineers to come and use cutting edge technology to helps us revolutionise how customers (7 million and growing) travel better.

We’re in the process of moving to an API first micro services architecture and your skills and experience will be key in helping us achieve that, alongside helping us continue to deliver features that delight our customers and partners. We’ve got a lot of great work to do and believe in using tried and tested tools that enable us to push the boundaries of what is possible, fast. You can expect to be working daily building APIs with Javascript and Node.js®, using continuous delivery tooling and, if you’re feeling ambitious jumping into our front end and working with React.js and Redux.js. We build many of our tools in-house but also love open source so as well as taking much from the community you’ll find a lot of our codebase openly available on GitHub.

We pride ourselves on being able to offer exciting challenges, whilst also providing a flexible, fulfilling environment in which to work, in the heart of the Kent countryside, 5 minutes from the beach. Our Learning Academy, quiet Lounge, supportive environment and focus on personal development, help our team members grow and become experts in their field! We have fortnightly “Project Lounge” days where you have the chance to work on anything extending your knowledge in different business areas or simply collaborate in a project to make a difference to the business.

You will be joining at an exciting period of exceptional projected growth; Our people move fast and deliver excellence at pace, never accepting second best. We may have been in business 33 years, but Holiday Extras is an innovative and entrepreneurial travel-tech business with a startup mentality.

Here’s what we’re looking for:

  • You’re a “been there and done it” software engineer looking to make an positive impact on millions of people.
  • Experience of shipping software using technologies such as Javascript/Node.js®. Ideally, you also have experience in other languages which shows you curiosity to experiment and learn.
  • You have previously designed API’s and shipped HTTP and Pub/Sub Services.
  • A desire to understand the business and where it’s heading.
  • A track record of being solutions focussed and an excellent problem solver, not afraid to make decisions and act quickly.
  • Always determined to acquire new skills and learn.
  • You understand the value of open source as demonstrated in your Github profile.
  • Demonstrable interest and experience in microservices architecture and highly scalable distributed web platforms.
  • A pragmatic approach to software delivery, understanding the pros (and cons) of shipping early and often.

Here’s what you’ll be doing:

  • You will have autonomy and responsibility to solve the interesting problems we face daily.
  • You will be learning and working with cutting-edge tech and solutions.
  • You will develop your career in a strong team with a well-defined culture, that is building a fast-moving, disruptive business.
  • You will be working to Scrum in a continuous delivery environment with dedicated Scrum Masters and Testers.
  • You will lead and assist in solving challenges and delivering innovative new experiences with internal and external partners.
  • You’re going to have a lot of fun!

Interested? If so, click on this link and show us what you can do – hopefully our API assessment is right up your street. There is no time limit but once you’ve had a crack and you’re happy with it, upload your code to your Github/Bitbucket repository and send us the links to recruitment@holidayextras.com

If you’ve got a few minutes check out our blog and see what our developers have to say.

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